Quality Policy
Our Purpose
Risk Masters Consultancy provides professional health, safety, environment and quality (HSEQ) consultancy services that help clients identify and manage risk, meet their applicable obligations and improve business performance.
We aim to provide practical, professional and value-adding advice that is appropriate to each client’s circumstances, objectives and operational needs.
Our Commitment
Risk Masters Consultancy is committed to:
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Understanding and confirming each client’s requirements, expectations, scope and agreed deliverables.
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Providing competent, objective and professional HSEQ consultancy services.
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Delivering accurate, practical and clearly communicated advice, reports and recommendations.
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Meeting agreed requirements, timeframes and service standards.
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Complying with applicable legal, regulatory, contractual and other relevant obligations.
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Protecting the confidentiality, security and integrity of client information and records.
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Maintaining appropriate professional knowledge, skills, resources and industry awareness.
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Identifying and managing risks and opportunities that may affect service quality or client outcomes.
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Listening to client feedback and responding promptly to concerns, complaints and changing requirements.
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Monitoring service performance and continually improving our processes, systems, templates and methods.
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Establishing and reviewing measurable quality objectives that support the purpose and direction of Risk Masters Consultancy
Our Expectations
Risk Masters Consultancy expects that:
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Client requirements are clearly understood, documented and confirmed before work begins.
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All work is planned and completed with appropriate care, diligence, professionalism and impartiality.
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Advice is based on reliable information, sound professional judgement, applicable requirements and good industry practice.
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Deliverables are reviewed for accuracy, completeness, clarity and suitability before being issued to clients.
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Commitments, deadlines and changes to agreed work are communicated openly and promptly.
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Confidential information is handled responsibly and only used or disclosed for authorised purposes.
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Records are maintained so that key decisions, deliverables, feedback and improvement actions can be demonstrated.
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Errors, non-conformances, complaints and client concerns are acknowledged, investigated and addressed appropriately.
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Lessons learned and improvement opportunities are identified and incorporated into future work.
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Professional competence is maintained through relevant experience, learning and continuing professional development.
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This Quality Policy is understood, applied and reviewed to ensure that it remains suitable and effective.
This Quality Policy provides the framework for setting and reviewing quality objectives. It will be maintained as documented information, communicated as appropriate and made available to relevant interested parties.
